HomeLocationsHow to applyFAQContactAvailability0How can we help you? You can browse the questions below to find what you are looking for. General questions about ROOFZWhich locations and living concepts can I find on ROOFZ?Can I rent an apartment via ROOFZ? How can I apply for an apartment? Can I view the apartment? What contract types do you offer? What is included in the rent and service costs? At which locations can I park and how do I book it? What kind of information is required for the application?How much should my income be?Can I apply with a guarantor?Can I apply with no or missing documentation?Application processWhat does the pre-application mean?How can I apply to the full application? What are service charges and what (and how much) service charge do I pay as a tenant?I applied, but haven’t heard anything back?Can I apply with no or missing documentation?Why didn’t I get selected for an appartement?I applied quickly, why didn't I get selected for the appartement?Measures to prevent housing discrimination What do I need to arrange if I am selected for the appartement?Do I have to pay the security deposit?What if I cannot pay the security deposit?What do I need to arrange in terms of utilities?Do I need to arrange internet and television?Check-inI signed the agreement when can I check-in?How does this check-in process looks like?Can someone else pick up my key during check-in?Can I check-in a few days in before the start date of the rental agreement?When will my future rent be deducted?Do I still need to pay anything upfront? Can I rent extra storage /parking?Can I rent extra storage?Is there a bike storage?Can I rent a scooter/motorbike parking spot?TenantCan I sublet the apartment?Do you have a history of lost keys?Where can I ask questions once I am a tenant?How will I get my apartment delivered? What can I do in case of a grievance regarding an unjustified (rental-related) response or decision?